PineBurst Support

Most questions are answered below. If yours is not, email us and a person will reply.

Where is my progress saved?

PineBurst saves your progress on the device you play on. There is no account, so your progress does not move to a new phone or browser on its own.

How do I keep my progress safe or move it to another device?

Open Settings in the game and find the Backup section. The game gives you a backup code, which is a line of text holding your whole save. Copy the code somewhere safe, such as a note or an email to yourself. On the new device, open the same Backup section and paste the code in to restore your progress.

Clearing my browser data erased my game. Can you restore it?

We cannot, because we never receive your save. Only a backup code you made earlier can bring it back. We recommend making a fresh backup code whenever you finish a big level.

How do I stop the game sending play statistics?

Open Settings and switch off Share play statistics. The game then sends nothing further. Our privacy policy lists exactly what those statistics contain.

How do I ask you to delete my data?

Open Settings, find Diagnostics, and copy your install number. Email it to us and we will delete every record carrying that number within 30 days and confirm by email. We need the install number because the game never tells us who you are.

I found a bug or the game crashed

Email us with the device you play on, what you were doing, and the Level number if you were in a run. A screenshot helps a lot.

Contact

Raphael Industries Limited Co.
rindustrieslc@gmail.com